E-Commerce

E-Commerce. Revolutionized.

From clicks to conversations. Forget about transactions. Your new focus is to build loyal, long-term relationships and create returning customers.

Build a Conversational AI chatbot for your E-Commerce.

Trusted by

Carlsberg
Joseph Joseph
Booking
Matas
Lucy & Yak
The Fragrance Shop
CCP Games
Magasin
Interflora
Rockwool
Feastables
Ganni
Rat & Boa
Culture Kings
Discovery

Over 98% of your traffic doesn't convert - that's not good business.

Ecommerce is not just a question of price, but of service.

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Businesses still expect users to...

Click buttons

Tick boxes

Browse endless options

The consequence?

Users end up buying the wrong size t-shirt

Or just give up entirely...

Because they lacked guidance and support.

Is it possible to provide a personalized, high-quality user experience, which delivers up to 400% more ecommerce conversions from chat? Certainly.

The Certainly Chatbot Builder enables you to create integrated and fully autonomous shopping experiences.

Frictionless commerce, from intent to purchase

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Experience

Personalized Customer Experiences that exceed expectations: upselling, cross-selling and recommending relevant products to create happy customers who just keep on coming back.

Insight

Access to reporting analytics and user profiling for marketing to optimize future retargeting campaigns, all driven by zero-party data from automated conversations with customers.

Impact

Happy customers are loyal customers! Conversational Commerce ensures fewer product returns, lower cart abandonment and higher customer lifetime value.

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Want to see in action? Certainly.

A Digital Twin of your best salesperson.

Companies are turbo-charging their ecommerce with the next generation of Conversational AI assistants.

Imagine what you could achieve with an AI chatbot who:

Actually, takes visitors to the right section on your website

Makes product recommendations tailored to user intent at that exact moment

Understands all languages, can reply in 14+ and is available 24/7

Be where your customers need you

Whenever, wherever, you're meant to be together. Your AI assistant delivers friction-free commerce on multichannel, so you never miss an opportunity to deliver an amazing customer experience We have trained our AI Engine on 24.000+ ecommerce-specific sentences - so you don't have to. Cover all ecommerce questions: i.e., delivery time, availability, special offers, order status, product returns, payment methods, etc.

Stop the guesswork? Certainly.

Your AI assistant knows your products inside out: connect it to your own product database so it can always provide the most up-to-date information.It also knows your customers (not in a creepy way): connect to your CRM to fetch information on your customers wishlists, previous orders, returns and personal preferences.Reap the benefits: Get access to reporting and analytics in the Certainly platform to continually improve your bot and deliver unbeatable ecommerce experiences. Higher user engagement = Higher ecommerce conversions.

Testimonials

Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly.

Jess Cervellon
Feastables
Jess CervellonCX Strategy & Operations Leader, Feastables

Having half our tickets resolved automatically has made a huge difference to the Customer Service team!

Lucy Greenwood
Lucy & Yak
Lucy GreenwoodCEO & Founder, Lucy & Yak

With the NLU and loads of customization in the Canvas... Certainly allows for a very flexible configuration which we couldn't find anywhere else.

Richard James
Rat & Boa
Richard JamesHead of Digital, Rat & Boa

Ideal for Shopify owners who work with Gorgias and Klaviyo. It integrates seamlessly with these systems to provide the best possible experience.

Enis Ayari
Bumpli
Enis AyariFounder & CEO, Bumpli

Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond. They go above and beyond in explaining best practices, often proposing clever solutions to what I'm trying to achieve.

David Einarsson
CCP Games
David EinarssonSenior Project Lead, CCP Games

The general experience has been great so far. The main advantage for me is that the platform is flexible and versatile. I can use Certainly in any possible ways, and if something is currently not possible, they'll work on making it happen.

Oleksandr Chubarov
mSpy
Oleksandr ChubarovCustomer Care Operations Manager, mSpy

Why Certainly Conversational Commerce?

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A new-gen, automated sales assistant that gathers information from users, engages them effectively and delivers better ROI on your ad spend

Access to Conversational Commerce flows that create wow moments and ease website navigation.

The vast competitive advantage of capturing first-party consumer intent in a cookieless world.

The ability to fully integrate your bot with your shipping and order systems: Check the status, EDD, tracking link, and much more information about a customer's order.

Define events that map a customer journey for more thorough customer insights - integrate the conversational flows with intuitive analytics tools.

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