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Subscription Plans
Flexible, value-based plans that provide you with the tools to scale with Conversational AI.
Starting at €399 / month
Billed annually
AI Agent
Web Widget Channel
NLU Intention Flows
OpenAI-Based Generative AI
Proprietary Data Indexing (3 PDF/CSV Sources)
Mail Handover
Operational Reporting
Email Support
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1 website domain
Up to 1,000 monthly conversations
No-code Conversation Builder
Premade content for ecommerce
Shopify integration
Email and chat handover
Zero-party data collection
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Segmentation and Filters
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Up to 4 AI Agents
3 Channels
Advanced Escalations & Integrations to Out-of-the-Box Platforms
Proprietary Data Indexing (up to 10 Sources)
Smart Analytics & Actionable Reporting
Pooled CSM
AI Transcript Summarizer
Sentiment Prediction
Advanced Testing Environment
Unlimited Platform Users and 2FA
Standard SLAs
5 hours of Professional Services
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Unlimited AI Agents
Unlimited Channels
Advanced Escalations & Integrations to Complex Platforms
LLM Agnosticism
Version Control and Change Management
Workflow-Based Automation
Reporting & Chat API
Dedicated CSM
Resolution-Based Pricing [Optional]
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What’s included in your plan
Standard support
INCLUDED IN EVERY PLAN
Standard support
INCLUDED IN EVERY PLANOnboarding support from purchase to launch and standard maintenance. Access to the Help Center documentation, video tutorials, webinars, events, and the Support Bot.
Dedicated onboarding
INCLUDED IN EVERY PLAN
Dedicated onboarding
INCLUDED IN EVERY PLANWorkshops tailored to your needs. Get in-depth knowledge of Platform features and AI chatbot design, plus advice on organizational setup and strategic business implementation.
Dedicated support
Included in: PRO / PREMIUM
Dedicated support
Included in: PRO / PREMIUMAdd-ons
Dedicated Onboarding
Our dedicated onboarding includes guided sessions, full access to our Certainly Academy, and all supporting materials to help you master the platform with confidence.
AI Consulting
Lacking the expertise to bring your vision to life? Our consulting covers everything - from architecture and custom tech integrations to fully built AI agents and advanced reporting.
Starter
Pro
Premium
Advanced monitoring
Testimonials
Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly.
Having half our tickets resolved automatically has made a huge difference to the Customer Service team!
With the NLU and loads of customization in the Canvas... Certainly allows for a very flexible configuration which we couldn't find anywhere else.
Ideal for Shopify owners who work with Gorgias and Klaviyo. It integrates seamlessly with these systems to provide the best possible experience.
Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond. They go above and beyond in explaining best practices, often proposing clever solutions to what I'm trying to achieve.
The general experience has been great so far. The main advantage for me is that the platform is flexible and versatile. I can use Certainly in any possible ways, and if something is currently not possible, they'll work on making it happen.
Our customer Industries
Financial Services
Gambling & Games
Entertainment
Energy
Education
E-Commerce
SAAS
