Flexible, value-based plans that provide the tools and support your brand needs to grow

Deflect & ServeStarter
Never make a customer wait for answers to your most common questions

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Standard terms

Standard support

Up to 1,000 monthly conversations

Template integrations

Webhook Builder

No-code Conversation Builder

Premade content for ecommerce

Shopify integration

Email and chat handover

Zero-party data collection

Segmentation and filters

Advise & GuidePro

Answer with personalized responses, actions, and product recommendations

Everything in Starter, plus

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3 channel integrations

Advanced out-of-the-box integrations

Premade channel integrations

Helpdesk integration

Custom Webhook Builder

To create your own custom integrations quickly.

Product discovery flows

Webhook Builder

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Engage & InspirePremium

Customize and improve your buying journey based on visitors needs, actions, and intent

Everything in Pro, plus

All channel Integrations

Conversational Commerce

Intent based pop-ups

Proactive campaigns and messaging

Custom channel integrations

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Live bots


Website domains


Test bots


Platform user accounts


Conversational Web SDK

No-code Bot Builder

Carousel cards, buttons, and rich media

Conversational AI and AI Manager

Premade AI content for ecommerce

End user segmentation & filters

Marketing Broadcast Tool

Analytics tools

Zero-party data collection

Voice enabled

Multi-language manually maintained

Multi-language auto-translation

Conversational Commerce


Automated configuration tests


Advanced monitoring


Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly.

Jess Cervellon
Jess CervellonCX Strategy & Operations Leader, Feastables

Having half our tickets resolved automatically has made a huge difference to the Customer Service team!

Lucy Greenwood
Lucy & Yak
Lucy GreenwoodCEO & Founder, Lucy & Yak

With the NLU and loads of customization in the Canvas... Certainly allows for a very flexible configuration which we couldn't find anywhere else.

Richard James
Rat & Boa
Richard JamesHead of Digital, Rat & Boa

Ideal for Shopify owners who work with Gorgias and Klaviyo. It integrates seamlessly with these systems to provide the best possible experience.

Enis Ayari
Enis AyariFounder & CEO, Bumpli

Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond. They go above and beyond in explaining best practices, often proposing clever solutions to what I'm trying to achieve.

David Einarsson
CCP Games
David EinarssonSenior Project Lead, CCP Games

The general experience has been great so far. The main advantage for me is that the platform is flexible and versatile. I can use Certainly in any possible ways, and if something is currently not possible, they'll work on making it happen.

Oleksandr Chubarov
Oleksandr ChubarovCustomer Care Operations Manager, mSpy