Plans
Flexible, value-based plans that provide the tools and support your brand needs to grow
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Standard terms
Standard support
Up to 1,000 monthly conversations
Template integrations
Webhook Builder
No-code Conversation Builder
Premade content for ecommerce
Shopify integration
Email and chat handover
Zero-party data collection
Segmentation and filters
1 website domain
Up to 1,000 monthly conversations
No-code Conversation Builder
Premade content for ecommerce
Shopify integration
Email and chat handover
Zero-party data collection
Segmentation and Filters
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Answer with personalized responses, actions, and product recommendations
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3 channel integrations
Advanced out-of-the-box integrations
Premade channel integrations
Helpdesk integration
Custom Webhook Builder
Product discovery flows
Webhook Builder
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Customize and improve your buying journey based on visitors needs, actions, and intent
All channel Integrations
Conversational Commerce
Intent based pop-ups
Proactive campaigns and messaging
Custom channel integrations
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APIs
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What’s included in your plan
Standard support
INCLUDED IN EVERY PLAN
Standard support
INCLUDED IN EVERY PLANOnboarding support from purchase to launch and standard maintenance. Access to the Help Center documentation, video tutorials, webinars, events, and the Support Bot.
Dedicated onboarding
INCLUDED IN EVERY PLAN
Dedicated onboarding
INCLUDED IN EVERY PLANWorkshops tailored to your needs. Get in-depth knowledge of Platform features and AI chatbot design, plus advice on organizational setup and strategic business implementation.
Dedicated support
Included in: PRO / PREMIUM
Dedicated support
Included in: PRO / PREMIUMAdd-ons
Additional services
Got a project in mind, but lack resources? We’ve got you covered: from building a bot for you, to ad-hoc integrations. Get all the support you need from us or our great partners.
Bot operator certification
Annual certification of 1 or more employees to ensure your organization retains the necessary knowledge and know-how in-house.
Advanced monitoring
Testimonials
Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly.
Having half our tickets resolved automatically has made a huge difference to the Customer Service team!
With the NLU and loads of customization in the Canvas... Certainly allows for a very flexible configuration which we couldn't find anywhere else.
Ideal for Shopify owners who work with Gorgias and Klaviyo. It integrates seamlessly with these systems to provide the best possible experience.
Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond. They go above and beyond in explaining best practices, often proposing clever solutions to what I'm trying to achieve.
The general experience has been great so far. The main advantage for me is that the platform is flexible and versatile. I can use Certainly in any possible ways, and if something is currently not possible, they'll work on making it happen.
