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The Conversational AI platform that elevates your conversations and delivers real business value.

Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions. All backed by experts in implementing use-cases that matter to you.

Trusted by

The Certainly Approach

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Define business outcomes
Plan how to reach them through automation & AI
Build and Implement your bot solution
Define business outcomes

Discover Businesses Choose Certainly to Build Highly Customizable Virtual Agents

Our platform is designed to build a tailormade AI conversational chatbot for global complex customer service journeys with multi domain, and multi lingual demands. Our conversational platform meets the tasks and needs for the customer service journeys in a diverse and complex business operation.

A Certainly chatbot asking "Want to find out why Certainly is the best chatbot for ecommerce?" over a screenshot of an ecommerce store page. The words "Industry knowledge", "ecommerce focused AI", and "Bespoke data" float around it.
Deep industry knowledge

We understand the importance of a smooth customer service journey and have specialized in entertainment, travel, betting and gaming businesses.

Customer service focused AI

Our proprietary AI comes with premade templates and intents for 90% of the most common customer queries

Bespoke data

We understand your customers’ needs, and have millions of conversations with users worldwide to build from

The conversational AI platform that
enhances
your operations

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Boost Average Order Value by 20%

Introduce an AI salesperson that intelligently recommends products, reduces returns, and upsells to your ecommerce store.

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Deflect 50% of support tickets

Answer customer queries at scale and encourage self-service in over one hundred languages with 24/7 automated service.

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Collect valuable customer data

Gain millions of insights on your customers, from buying habits to frequently asked questions, through easy-to-understand in-platform reporting.

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Drive customer activation 

Keep your online store visitors coming back for more with humanlike conversations, fun quizzes, and games.

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A Certainly chatbot asking if a customer needs assistance completing their checkout. A Certainly chatbot completing a “Where’s my order” customer query. A Certainly chatbot collecting customer feedback about desired product materials. An SMS conversation where a Certainly bot informs customers about a prize draw.

An AI Platform built rich CX conversations
Superpowered
by LLMs

A graphic showing how the Certainly NLU parses a message from a user, sends it to an LLM, which then generates the repsonse.
A smiling woman buys a watch with the help of a Certainly AI chatbot.

Deliver best in class conversations using a blended approach between Machine Learning and Generative AI. 

Contextual understanding to avoid user frustration

NLU to always understand your customers

LLM integration for unique, humanlike responses

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Nik Sharma CEO Sharma brands

“95% of customer service inquiries for one of our customers were solved with Certainly. Oh, and the AOV of customers who used Certainly's AI chatbot is 20% higher!”

Nik SharmaCEO, Sharma Brands

Seamless one-click
integrations

No-code template integrations for business users and hyper-flexible APIs for developers.

See all integrations

Features for every stage of
the customer journey

One-click multilingual

Chat with customers in their preferred language out-of-the-box

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Certainly multilingual. 3 chats saying "where is my order" in Ukrainian, German, and French.
Go live in days

With templated flows and pre-built intents, time-to-live has never been faster

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A screenshot of the Certainly bot templates, the NLU trainer, and a product from Joseph Joseph.
18%

higher conversion rate

x4

increase in CS efficiency

100+

languages supported

Data for everyone

In-platform reporting ranging from granular message insights to high-level business reports

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A screenshot of the Certainly traffic, message, and business reporting.
Let your brand shine

Endless customization possibilities for your widget and chatbot tone of voice

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A screenshot of the Certainly widget styling, overlayed by a customized chatbot widget.

Smooth handover to agents for the tickets that need a human touch

SMS, social media, email: reach your customers wherever they are with our omnichannel set-up

One-click multilingual

Chat with customers in their preferred language out-of-the-box

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Certainly multilingual. 3 chats saying "where is my order" in Ukrainian, German, and French.

The perfect integration for Shopify merchants? Certainly

Bring the customer experience of your store to the next level with our plug-and-play Shopify integration.

A screenshot of a bot resolving a "Where's my order" query with the Shopify logo in the bottom right.
Fast set-up

Connect your Certainly chatbot to your Shopify account in seconds  

Understands your brand

From inventory to FAQs, your chatbot will know your store inside out 

Fits into your tech stack

Native integrations to your helpdesk, CRM, and support channels

Why Certainly is perfect for Zendesk

Easy to integrate and customize

Connects instantly to your Zendesk Messaging account, unlimited flexibility and customization.

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A screenshot of products from MrBeast's Feastables with a conversation superimposed over it. The chat says "If you add two more chocolate bars to your order, you'll get a free t-shirt". There is also the Shopify integration.
Generative AI Replies

Generative AI that is tailored to your business, across all of your Zendesk channels.

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A list of Certainly's chatbot templates for Shopify, Ecommerce, and Support. A product card for a pair of sunglasses is overlaid.
Seamless Escalations

Shorten resolution times by letting Certainly prepopulate ticket fields, tags, and summarizing your conversations.

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The Traffic Reporting pane in the Certainly Platform. There are also buttons for Message Insights and Inbox. The Fallback Fate & Message reporting for the fallbacks is superimposed over the graph.
Reporting & Maintenance

Aggregated insights and proactive AI recommendations to optimize your solutions.

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A image of the Certainly logo connecting to those of Trustpilot, Mailchimp, DeepL, OpenAI, Easysize, Klavyio, Zendesk, Whatsapp, Instagram, Gorgias, and blank one representing Rest APIs.
Easy to integrate and customize
Connects instantly to Zendesk MEssaging, synchronizes with your Zendesk tags, standard and custom ticket fields, your Zendes CSAT, and more.
A woman on her phone. Over the top is a Instagram DM conversation asking where an item is, the icons for supported channels, and the integrations that are accessed to find the item.
Generative AI & Rich Automations
Premade content for 90% of the most common customer queries
A screenshot of the Certainly Platform showing the built in flow templates & the NLU languages.
Seamless Escalations
Never be left in the dark with Traffic & Message Insights reporting
The Shopify logo over a screenshot of an ecommerce site
Reporting & Maintenance
Native integrations to the most widely used ecommerce tools
Questions in English, Japanese, Danish, and Romanian, illustrating Certainly's multilingual features.
Trusted by leading brands running on Zendesk

Don’t just take our word for it, listen to our customers!

Take a look at what our customers say, from fashion brands driving efficiencies in their customer service to snack food brands boosting conversions. 

Meet our customers

“Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly.”

Jess Cervellon, Head of Customer Experience, Feastables
Jess Cervellon
Head of Customer Experience, Feastables
Marketing image from MrBeast's Feastables with MrBeast and a lot of chocolate bars. The logo for Feastables is over the top.

Ready to get started with next-gen AI?

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