Deliver unbeatable experiences with Certainly and Dixa
Strengthen your customer relationships while also reducing your agents' workload with the incredible benefits of the Certainly x Dixa integration.
Use Conversational AI to empower your customer service, quickly resolve customer inquiries, and provide first-level support 24/7.
Certainly and Dixa Full integration
Real-time handover
Dixa is a conversational customer engagement platform designed for customer-centric team
Dixa's mission is to create friendships between businesses and their customers by giving your agents the solution they have been looking for. With Dixa, you can deliver fast, efficient, and effective customer service.
Dixa is built on an agile and open technology architecture, allowing it to integrate with all of your existing technology solutions.
Whatever method your customers choose to contact your company, Dixa's intelligent routing, presence, and workflow capabilities will allow agents to quickly retrieve information, engage in conversation, resolve problems, and deliver exceptional customer service.
That's why Dixa is the Customer Friendship platform.
Elevate your current Dixa support
Empower your customer service
A ready-to-use database: 24.000+ sentences
Learn more
Gain access to a collection of configurable preset domains and functions, all augmented by our Conversational AI engine.
A digital twin of your best salesperson
Increase Average Order Value by: up to 40%
Seek more, sell better
Deliver significantly improved, fully interactive user experiences. Engage with your visitors when it matters most.
Thrive on omni channel communication
Always be present at all customer touchpoints: 20+ Integrations
See all channels
Business systems, CRMs, third-party tools, literally anything with an API. You name it. We've made it easy for you.
Certainly and Dixa Full integration
Ready to change the conversation? Certainly.
What benefits does the Certainly x Dixa integration offer?
Provide unmatched customer service
First-level support 24/7
Resolve customer inquiries like complaints, product returns, refunds, and order tracking and tracing instantly.
Speak the language of your customers
Create multilingual support chatbots so your global and local customers are always cared for:
English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Danish, and any other language your customers speak
And build customer trust in Dixa:
Keep improving with valuable insights
With tailored analytics reports, you can measure and continuously improve the performance of your AI support chatbot.
Simple ticket creation and handover
Allow your Customer Support bot to handle ticket deflection while your human agents focus on providing the most value to consumers.
Connect in just three easy steps
In only three steps, you can link your chatbot to Dixa and create next-level customer experience with our integrations.
Grab your Dixa Widget integration and API token
Configure your Certainly chatbot
Deploy the solution on your site
Nadin Kempel Sigh Customer Care Manager"We need a chatbot because it helps us to be available to our customers 24 hours a day. I would recommend anyone to sign up to Certainly"
Ana Etxebarria Customer Experience Officer"I would highlight the ease of communication with your engineers when helping during the development and the fast responses Certainly have always provided."