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Automate your use-cases with AI? Certainly.

See real-life conversational AI in action! Discover how Certainly's platform helps leading brands scale through support automation.

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Endless Possibilities

At Certainly, we've harnessed the transformative potential of AI chatbots to revolutionize how businesses interact with their customers. It's not just about answering questions—it's about opening a realm of possibilities where every conversation is an opportunity to innovate and impress.

Categories

Collect meter readings
Energy
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Empower your users to submit their meter readings via a chatbot conversation.
Collect meter readings
Energy
Empower your users to submit their meter readings via a chatbot conversation.
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Your AI bot can direct users directly to the self-service portal, push the readings to your backend system via webhooks, or collect all the necessary information before handing over the conversation to an agent.
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Check subscription content
Entertainment Services
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Answer customers' questions about subscription specific content.
Check subscription content
Entertainment Services
Answer customers' questions about subscription specific content.
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Verify customer subscription information to inform them about their access eligibility for specific content, thus eliminating the need for manual intervention by a representative.
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Book additional baggage
Travel
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Answer questions regarding baggage allowances and requests for additional baggage.
Book additional baggage
Travel
Answer questions regarding baggage allowances and requests for additional baggage.
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Check baggage allowances for specific flights through integration with third-party applications, providing personalized responses based on the type of ticket purchased.
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Flight details
Travel
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Provide real-time information about a customer's purchased flight ticket.
Flight details
Travel
Provide real-time information about a customer's purchased flight ticket.
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Check the details of a customer's flight through third-party integration. Provide relevant booking details to the customer and update information in your backend system.
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Cancel transfer
Financial Services
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The user can check in real time the status of a transfer and if it is elegible for cancellation.
Cancel transfer
Financial Services
The user can check in real time the status of a transfer and if it is elegible for cancellation.
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Checks if the user's transfer is eligible for cancellation via a third-party integration. The transfer status is then communicated to the user. If eligible for cancellation, the conversation is escalated to a human agent.
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Card activation
Financial Services
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Automate the card activation process via your chatbot.
Card activation
Financial Services
Automate the card activation process via your chatbot.
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Allows your customers to activate their newly received credit cards through a chat with your chatbot. Your AI bot will request any necessary information for the verification process and integrate with your backend system to verify and activate the card.
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Transfer Status
Financial Services
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Keep customers updated on their transfer status.
Transfer Status
Financial Services
Keep customers updated on their transfer status.
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Customers can check the current status of their transfers. This process frees up your agents time by automatically requesting all the necessary information from the customer and integrating with your backend to obtain the status of their transfer.
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Deflect FAQs
Ecommerce
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Deflect frequently asked questions using Generative AI.
Deflect FAQs
Ecommerce
Deflect frequently asked questions using Generative AI.
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Respond instantly to your frequently asked questions using Generative AI based on your knowledge center and other sources of truth.
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Missing items
Ecommerce
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Prioritize your frustrated customer's by providing 24/7 support.
Missing items
Ecommerce
Prioritize your frustrated customer's by providing 24/7 support.
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Your AI bot can ask the customer to provide some authentication data, such as the order number and the email address with which the order was made. We can then verify this to be the correct order before handing the conversation over to an agent.
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Order status
Ecommerce
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Track customers' orders and provide up-to-date information.
Order status
Ecommerce
Track customers' orders and provide up-to-date information.
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Your AI bot can ask the customer to provide some authentication data, such as the order number and the email address with which the order was made. Then, it can integrate with your backend system to verify the order and return all the order details, which we can use to inform the customer of the status of their order.
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Returns
Ecommerce
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Verify if an order is eligible for a return and create a refund request on behalf of the customer.
Returns
Ecommerce
Verify if an order is eligible for a return and create a refund request on behalf of the customer.
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Your AI bot can collect all the necessary information about the order, integrate with your backend system to verify the order and return all the order details, ask the customer to select which item(s) they want to return. We can then check if the item is eligible for a return and hand the conversation over to an agent.
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Network outage
Telecommunications
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Provide immediate responses to high volume inquiries about network outages.
Network outage
Telecommunications
Provide immediate responses to high volume inquiries about network outages.
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Your bot can deflect any questions about outages, providing personalized updates for your customers, and allowing your agents to remain available for more complex cases.
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