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Subscription Plans
Flexible, value-based plans that provide you with the tools to scale with Conversational AI.
CertainlyGPT
Flow Builder & Analytics
Custom Intents
Unlimited Channels
Advanced Flow Scripting
Handover Integrations
AI Transcript Summarizer
Sentiment Prediction
Advanced Testing Environment
Unlimited Platform Users and 2FA
Standard SLAs
5 hours of Professional Services
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Integration with Proprietary APIs
Aggregated Conversation Insights [Beta]
Data & Analytics APIs
Unlimited Users & Two-Factor Authentication (2FA)
Designated Technical Account Manager
Enterprise SLAs
10 hours of Professional Services
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What’s included in your plan
Standard support
INCLUDED IN EVERY PLAN
Standard support
INCLUDED IN EVERY PLANOnboarding support from purchase to launch and standard maintenance. Access to the Help Center documentation, video tutorials, webinars, events, and the Support Bot.
Dedicated onboarding
INCLUDED IN EVERY PLAN
Dedicated onboarding
INCLUDED IN EVERY PLANWorkshops tailored to your needs. Get in-depth knowledge of Platform features and AI chatbot design, plus advice on organizational setup and strategic business implementation.
Dedicated support
Included in: PRO / PREMIUM
Dedicated support
Included in: PRO / PREMIUMAdd-ons
Dedicated Onboarding
In depth training on how to best use the Certainly platform: from crafting conversational flows, to configuring integrations and reporting.
Professional Services
Got a project in mind, but lack resources? We’ve got you covered: from building and maintaining a Virtual Agent for you, to ad-hoc integrations. Get all the support you need from our skilled Delivery team.
Starter
Pro
Premium
Advanced monitoring
Testimonials
Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly.
Having half our tickets resolved automatically has made a huge difference to the Customer Service team!
With the NLU and loads of customization in the Canvas... Certainly allows for a very flexible configuration which we couldn't find anywhere else.
Ideal for Shopify owners who work with Gorgias and Klaviyo. It integrates seamlessly with these systems to provide the best possible experience.
Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond. They go above and beyond in explaining best practices, often proposing clever solutions to what I'm trying to achieve.
The general experience has been great so far. The main advantage for me is that the platform is flexible and versatile. I can use Certainly in any possible ways, and if something is currently not possible, they'll work on making it happen.
Our customer Industries
Financial Services
Gambling & Games
Entertainment
Energy
Education
E-Commerce
SAAS
