Certainly by Cegeka – A new Era

Certainly and Cegeka Partner to Drive AI Adoption for Businesses

Certainly, a Danish conversational AI scale-up, has joined forces with leading IT solutions provider Cegeka to accelerate the integration of AI in enterprises. Together, we’re launching the "Certainly by Cegeka" platform, a cutting-edge Software-as-a-Service (SaaS) solution aimed at transforming how businesses utilize AI technology. This partnership is designed to empower organizations by streamlining their operations, enhancing customer focus, and delivering actionable insights—all while navigating the complexities of today’s digital landscape.

Flexibility, Security, and Future-Proof Solutions

A key strength of the Certainly platform, is its Large Language Model (LLM)-agnostic design, which offers unparalleled flexibility. This enables businesses to customize the platform to their specific requirements and integrate with different LLM providers to ensure maximum adaptability. "Our LLM-agnostic approach ensures the future-proofing of AI applications, guaranteeing smooth operations with future vendors," says Schaeken. “This allows our customers to achieve the perfect blend of quality, performance, and cost-efficiency, addressing concerns about rising AI costs.”

Leveraging Business Insights for Growth

Certainly goes beyond traditional conversational AI by offering generative AI capabilities that deliver contextually relevant responses, enhancing customer engagement. Additionally, the platform analyzes conversations in real time, delivering insights that enable organizations to quickly respond to evolving customer needs and improve both service and operational efficiency. “Our message to businesses is simple,” concludes Schaeken. “We provide a secure, seamless AI integration that works in harmony with your existing business applications and data, driving success across your organization."

Future Potential of the Collaboration

The collaboration between Certainly and Cegeka is poised to unlock significant future potential as both companies continue to innovate and expand their offerings. By combining Cegeka's expertise in IT solutions with Certainly's advanced conversational AI technology, the partnership is well-positioned to drive the next wave of AI-driven transformation across multiple industries. As AI adoption accelerates, businesses will increasingly rely on seamless, scalable platforms that not only automate tasks but also deliver personalized, data-driven insights. The Certainly by Cegeka platform is built to evolve alongside these growing demands, offering flexible and future-proof solutions tailored to meet the unique needs of each enterprise.

Looking ahead, the partnership will continue to push the boundaries of conversational AI by integrating cutting-edge technologies such as generative AI and enhanced natural language understanding. This will enable businesses to engage with their customers in even more meaningful and efficient ways, unlocking new opportunities for growth and innovation. With a shared commitment to customer success and technological advancement, Cegeka and Certainly are set to lead the way in shaping the future of AI-powered enterprise solutions.

Enhancing Strategic Focus

In today’s fast-paced business environment, C-level executives are facing a range of complex challenges. The wave of digital transformation, powered by AI, offers enormous opportunities but also presents significant disruptions. To stay ahead, business leaders must balance innovation with risk management while keeping their companies competitive.

Benny Schaeken

At Certainly, our platform, is designed to understand and respond to human conversations, allowing businesses to prioritize their strategic and tactical objectives. "Certainly helps organizations move away from daily manual tasks and operational burdens, freeing them to concentrate fully on their customers,” says Benny Schaeken, Director of Smart Cities & Products at Cegeka. “This shift enables businesses to become more agile and responsive to an ever-changing environment.”

Allan Sønderskov Darré, CEO of Certainly, adds, "Our platform can reduce human-supported requests by up to 70%. This allows businesses to concentrate on their core operations and foster stronger customer relationships.” Certainly integrates seamlessly across various channels, providing efficient communication between stakeholders. Allan Sønderskov Darré also emphasizes that "the AI-driven insights we gather from these interactions give businesses a clear understanding of their customers’ needs, leading to continuous service enhancements."

Allan Sønderskov Darré

Ready to change the conversation? Certainly.

No-code, multilingual

Ecommerce Conversational AI

Easy integrations