The best Conversational AI for your Zendesk? Certainly.

Drive excellent customer experiences by combining Zendesk with Certainly, the most flexible conversational AI platform on the market, backed by experts in implementing use-cases that matter to you. We're with you every step of the way, ensuring your success.

Trusted by leading brands running on Zendesk

Cost reduction

Deliver great user experiences while decreasing costs.

Elevate your business with Certainly's unparalleled advantage: a technically flexible platform seamlessly integrating with virtually any system. Experience personalized support where our experts are just a call away, ready to assist you in crafting bespoke solutions. Say goodbye to lengthy wait times and hello to rapid innovation. With Certainly, you enhance user experiences while streamlining costs effortlessly.

Self-learning Artificial Intelligence. Virtual agents that get smarter over time. Self-learning AI analyses conversation data and identifies areas to expand and improve.

Limitless scalability

Instant scalability without any added costs. Certainly’s AI can understand and answers customer queries in seconds, 24/7 in over 14 languages.

Certainly Integrations Hub

Cut 90% of development time when building new integrations with your business systems: find tons of premade integrations or easily build your own.

Omnichannel support

Answer customer queries regardless of how they contact you: your website, SMS, Instagram, WhatsApp, Messenger, your own mobile app, and more.

Streamline your customer support

Whether it’s from the sheer number of tickets deflected or simplifying the ones handled by human operators, see how you can improve efficiency like these Certainly customers.

80%

of queries resolved without a human touch

Feastables

75%

faster ticket resolution when handled by Certainly first

RAT & BOA

Why Zendesk Customers Choose Certainly as a Conversational AI Partner

Easy to integrate and customize

Connects instantly to your Zendesk Messaging account, unlimited flexibility and customization.

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A screenshot of products from MrBeast's Feastables with a conversation superimposed over it. The chat says "If you add two more chocolate bars to your order, you'll get a free t-shirt". There is also the Shopify integration.

Generative AI that Scales

Generative AI that is tailored to your business, across all of your Zendesk channels, more customizable and scalable than AI Agents.

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A list of Certainly's chatbot templates for Shopify, Ecommerce, and Support. A product card for a pair of sunglasses is overlaid.

Seamless Escalations

Shorten resolution times by letting Certainly prepopulate ticket fields, tags, and summarizing your conversations.

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The Traffic Reporting pane in the Certainly Platform. There are also buttons for Message Insights and Inbox. The Fallback Fate & Message reporting for the fallbacks is superimposed over the graph.

Reporting & Insights

Aggregated insights and proactive AI recommendations to optimize your solutions.

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Easy to integrate and customize

Connects instantly to Zendesk MEssaging, synchronizes with your Zendesk tags, standard and custom ticket fields, your Zendes CSAT, and more.

A woman on her phone. Over the top is a Instagram DM conversation asking where an item is, the icons for supported channels, and the integrations that are accessed to find the item.

Generative AI & Rich Automations

Premade content for 90% of the most common customer queries

A screenshot of the Certainly Platform showing the built in flow templates & the NLU languages.

Seamless Escalations

Never be left in the dark with Traffic & Message Insights reporting

Reporting & Maintenance

Native integrations to the most widely used ecommerce tools

Questions in English, Japanese, Danish, and Romanian, illustrating Certainly's multilingual features.

“Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly”

Jess Cervellon

CX Strategy & Operations Leader, Feastables

6.5%

extra monthly revenue driven by Certainly

20%

higher Average Order Value

120k

Conversations monthly

3.5x

Conversion Rate

Business Intelligence

Invaluable customer insights.

Facing the challenge of limited visibility into user behavior and struggling to obtain quality feedback? Certainly offers a game-changing solution. Engage users effortlessly through our bot's interactive and enjoyable interactions, boosting customer engagement. Leverage these conversations to uncover crucial insights into site gaps and unearth potential new product ideas. With Certainly, transform customer interactions into strategic advantages for your business.

Artificial Intelligence chatbots. Design and deploy complex conversation flow without developers. Integrate advanced enterprise functionality as you expand your scope.

Reports and aggregated insights

Simplify performance analysis by tapping into KPI Reports and Aggregated Conversation s Insights.

Data-driven optimization

Fast optimization of flows and conversations based on user behavior and feedback immediately available to you.

Insights for all teams

Use the data insights across your business: Sales, Support, IT, Marketing, Business Intelligence, C-suite and more. Gain qualitative, actionable understanding of your customers' journey.

What could your customers teach you?

Through analyzing data collected by their Certainly bots, our customers found that 30%-50% of queries were pre-purchase questions about product features!