Ecommerce Corner. Surviving the peak season returns apocalypse

Join us on December 8
12:00 - 12:45 GTM
13:00 - 13:45 CET

For this post-Black Friday session, Sophie Aubard, Co-founder & CEO at yayloh, and Gulnaz Khushainova, Founder and CEO of Easysize, will be joining Mie to chat about pre-empting customer returns and, if all else fails, making the returns process as smooth as possible.

Host

Certainly.io is an AI Chatbot building SaaS platform for retail and e-commerce. Ecommerce corner is an online webinar for customer service insights.
Mie Elmkvist Schneider
Chief Revenue Officer, Certainly

Speakers

Certainly is an AI-driven Chatbots building solution for retail brands and eCommerce. E-commerce corner is an online webinar for customer success insights.
Sophie Aubard
Co-founder & CEO, yayloh
Certainly is an AI-powered Chat bot building solution for retail and fashion brands and online shops. eCommerce corner is an online webinar for customer care insights.
Gulnaz Khusainova
Founder & CEO, Easysize

What’s on the agenda

This will be an immersive, open conversation with a live Q&A session, so come ready to learn from our panelists and have your questions answered! They’ll be focusing on:

How to pre-empt and prevent the most common types of return
Streamlining the process as much as possible when customers do return
Why reducing returns is important for much more than reducing costs
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Watch back

Carsten Pingel, VP of Commercial Strategy & Execution at Valtech, joined Henrik to discuss building an ironclad strategy, offering personalization, and mastering logistics to step up your D2C game!

On Demand

Four ways to bring your D2C offering to the next level

Carsten Pingel
VP of Commercial Strategy & Execution, Valtech