Ecommerce Corner. Surviving the peak season returns apocalypse

On demand
48 minutes
13:00 - 13:45 CET

For this post-Black Friday session, Sophie Aubard, Co-founder & CEO at yayloh, and Gulnaz Khusainova, Founder and CEO of Easysize, joined Mie to chat about pre-empting customer returns and, if all else fails, making the returns process as smooth as possible.

Host is an AI Chatbot building SaaS platform for retail and e-commerce. Ecommerce corner is an online webinar for customer service insights.
Mie Elmkvist Schneider
Chief Revenue Officer, Certainly


Certainly is an AI-driven Chatbots building solution for retail brands and eCommerce. E-commerce corner is an online webinar for customer success insights.
Sophie Aubard
Co-founder & CEO, yayloh
Certainly is an AI-powered Chat bot building solution for retail and fashion brands and online shops. eCommerce corner is an online webinar for customer care insights.
Gulnaz Khusainova
Founder & CEO, Easysize

What’s on the agenda

This was an immersive, open conversation with a live Q&A session! They focused on:

How to pre-empt and prevent the most common types of return
Streamlining the process as much as possible when customers do return
Why reducing returns is important for much more than reducing costs
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