Ecommerce Corner. Surviving the peak season returns apocalypse

On demand

48 minutes

13:00 - 13:45 CET

For this post-Black Friday session, Sophie Aubard, Co-founder & CEO at yayloh, and Gulnaz Khusainova, Founder and CEO of Easysize, joined Mie to chat about pre-empting customer returns and, if all else fails, making the returns process as smooth as possible.

Host

Certainly.io is an AI Chatbot building SaaS platform for retail and e-commerce. Ecommerce corner is an online webinar for customer service insights.

Mie Elmkvist Schneider

Chief Revenue Officer, Certainly

Speaker

Certainly is an AI-driven Chatbots building solution for retail brands and eCommerce. E-commerce corner is an online webinar for customer success insights.

Sophie Aubard

Co-founder & CEO, yayloh

Certainly is an AI-powered Chat bot building solution for retail and fashion brands and online shops. eCommerce corner is an online webinar for customer care insights.

Gulnaz Khusainova

Founder & CEO, Easysize

What’s on the agenda

This was an immersive, open conversation with a live Q&A session! They focused on:

How to pre-empt and prevent the most common types of return

Streamlining the process as much as possible when customers do return

Why reducing returns is important for much more than reducing costs

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Watch back

Carsten Pingel, VP of Commercial Strategy & Execution at Valtech, joined Henrik to discuss building an ironclad strategy, offering personalization, and mastering logistics to step up your D2C game!

On Demand

Four ways to bring your D2C offering to the next level

Carsten Pingel

VP of Commercial Strategy & Execution, Valtech

Ready to change the conversation? Certainly.

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