The future of sustainable shopping, powered by AI

Avoid environmentally & financially costly returns and create more happy customers with an AI chatbot using Certainly.

Certainly is trusted by sustainable ecommerce brands around the globe
Early access

Create a Digital Twin of your best support agent

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Arcu augue blandit
Et nibh integer amet augue eu posuere nulla. Mauris pulvinar neque egestas aliquam arcu fermentum. Malesuada velit vitae morbi duis tempor ut eget.
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Trusted by leading ecommerce brands around the globe

Guide your shoppers to the item they’ll never want to return

Educate shoppers to make informed purchases and collect data on why customers return to prevent them in the future with integrations to Shopify & sizing tools like Easysize.

Pre-empt returns
Provide proactive sizing, tailored to your customers, to reduce excessive returns
An image of a chat with a bot offering the user to take a sizing quiz
Advise proactively
Give shoppers the right information to make the best purchase
a chatbot noticing that a shopper has two items in their shopping basket and offers them to take a sizing quiz to reduce the unnecessary return
Build a sustainable future
Fewer returns means fewer emissions & less waste
Postpurchase
Streamline the returns process & collect valuable data on why customers return
A chatbot asking a customer why they returned and collecting valuable zero-party data
Pre-empt returns
Provide proactive sizing, tailored to your customers, to reduce excessive returns
An image of a chat with a bot offering the user to take a sizing quiz
Advise proactively
Give shoppers the right information to make the best purchase
a chatbot noticing that a shopper has two items in their shopping basket and offers them to take a sizing quiz to reduce the unnecessary return
Build a sustainable future
Fewer returns means fewer emissions & less waste
Postpurchase
Streamline the returns process & collect valuable data on why customers return
A chatbot asking a customer why they returned and collecting valuable zero-party data
29%
lower returns
60%
more conversions

"Profitability with sustainability. What more can an ecommerce clothing store ask for?"

Michelle Shemilt
Founder, NUMI
Photo of 4 women wearing Lucy & Yak dungarees with the Lucy & Yak logo over the top.

Sign up today and build a more sustainable brand